Frequently Asked Questions
Everything you need to know about your HomePlus Furniture experience.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $999. For smaller items, shipping is calculated at checkout based on weight. Most furniture pieces are delivered within 7 to 14 business days depending on your location.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery for a flat fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
If you are not completely satisfied, you can return your items within 30 days of delivery. Please note that items must be in original condition, and a 15% restocking fee may apply to large furniture returns.
Do your products come with a warranty?
All HomePlus Furniture products come with a standard one-year manufacturer's warranty covering defects in materials and workmanship. We also offer extended protection plans for accidental stains and damage.
Can I request fabric or wood finish swatches?
Absolutely! We want you to be confident in your choice. You can order up to five fabric or wood swatches for free through our 'Request a Swatch' page to see how they look in your home's lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm so you can pay for your furniture over time.